Refund & Privacy

All orders are prepared fresh to order and require a minimum of 5 days advance notice.

Cancellations made within 48 hours of placing your order receive a full refund. Cancellation requests made within 24 hours of your scheduled delivery or pickup time are non-refundable, as ingredients and labour will already be committed to your board.

To request a cancellation, email info@sonoragrazing.ca with your order details. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days.

In the rare event of a quality concern with your order, please contact us within 24 hours of receiving it and we will make it right.

We collect the information you provide when placing an order or joining our newsletter: your name, email, phone number, and delivery address. We use this solely to prepare and fulfil your order and to keep you informed about seasonal menus and offerings.

Payment is processed securely through Stripe. We never store your card details on our servers.

We do not sell or share your personal information with third parties for marketing purposes. You may unsubscribe from our newsletter at any time, and you may request deletion of your data by emailing info@sonoragrazing.ca.

Service is limited to the Vancouver Lower Mainland. Pickup is always free. Delivery is free on food orders of $200 or more; below $200 it is a flat $15 in New Westminster, Burnaby and Coquitlam, or $20 in Vancouver. Outside these areas, please email us for a delivery quote.

A delivery time slot (10 AM to 5 PM) is required for every order.

We limit orders to 6 per day in total and 3 per customer per day to ensure every board is crafted with care.

Some seasonal ingredients may be substituted with comparable items based on availability. Please refrigerate your order on arrival and consume within 24 hours.